Terms & Conditions

Welcome to Skinfactor.pk. By accessing or shopping on our website, you agree to the following Terms & Conditions. Please read them carefully.

1. General

  • Skinfactor.pk is an online skincare brand that sells products directly to customers in Pakistan.
  • By using our website, you confirm that you are at least 18 years old or are using the site under the supervision of a parent/guardian.
  • We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

2. Products & Availability

  • We make every effort to ensure product descriptions, images, and pricing are accurate. However, errors may occur, and we reserve the right to correct them.
  • Product availability may vary, and Skinfactor.pk reserves the right to limit the quantity of any item sold.

3. Orders & Payment

  • All orders are subject to acceptance and availability.
  • Once you place an order, you will receive a confirmation email/SMS. This does not guarantee acceptance; orders may be cancelled if stock is unavailable or payment is not verified.
  • Payment can be made via Cash on Delivery (COD), debit/credit card, or other payment methods displayed at checkout.

4. Shipping & Delivery

  • Orders are processed within 1 business days and shipped through trusted courier partners.
  • Standard delivery time is 2–5 business days.
  • Shipping fees and delivery details are provided at checkout.
  • Delays due to courier services, weather, or unforeseen circumstances are beyond our control.

5. Returns, Refunds & Exchanges

  • For full details, please see our Refund & Return Policy.
  • Products can only be returned/exchanged if they are defective, damaged, or incorrect.
  • Opened or used skincare products cannot be returned due to hygiene reasons.

6. Use of Website

  • You agree not to misuse this website by attempting fraud, hacking, spreading viruses, or engaging in unlawful activities.
  • All content, including images, text, and designs, is the property of Skinfactor.pk and may not be used without permission.

7. Limitation of Liability

  • Skinfactor.pk will not be responsible for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • While we take precautions to ensure quality, results from skincare products may vary depending on individual skin types and conditions.

8. Privacy

  • Your personal information is handled in accordance with our Privacy Policy.

9. Governing Law

  • These Terms & Conditions are governed by the laws of Pakistan.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

10. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:
📧 support@skinfactor.pk